We’re obliged to deliver to the address on an item, and not the name. We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost. If you use a public/business location as the delivery address, Ancient Chemistry are not liable if the parcel is lost after delivery and a signature is present on the tracking.
Shipment processing time
All orders are processed same day if ordered before 3pm Monday to Friday. Orders are not shipped and are usually not delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3pm and only apply to weekdays.
Royal Mail Tracked 48 (2-3 working days): Free
DPD Next Working Day (order by 3pm Mon-Fri): £3.98
DPD Next Working Day Before 12 (order by 3pm Mon-Fri): £7.98
* Overnight delivery is only available for orders with delivery addresses within the UK. Delivery delays can occasionally occur.
Shipping charges for your order will be calculated and displayed at checkout.
Royal Mail International Tracked & Signed for / 3-10 business days / £9.99
Ancient Chemistry uses the Royal Mail who work with trusted delivery partners to deliver your international mail. You may find a list of their international delivery partners here. Please note: this list is not confirmation of the countries we deliver to.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Ancient Chemistry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Ancient Chemistry is not liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement.
Please save all packaging materials and damaged goods before contacting us.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.